📅 Effective Date: January 1, 2024
🕐 Last Updated: October 1, 2024
🏭 Williamsburg Leak Detection Pro
1. Introduction
Williamsburg Leak Detection Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our leak detection services in Williamsburg, VA and surrounding areas.
By using our website or contacting us for services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
In plain English: We only collect information you give us (like your name and phone number) to schedule your appointment and provide our service. We do not sell your data to anyone.
2. Information We Collect
Information You Provide Directly
When you contact us, request a quote, or schedule a service appointment, we may collect:
- Contact information — name, phone number, email address
- Property information — service address, property type (residential or commercial)
- Service details — description of your leak concern, symptoms observed, photos you share
- Payment information — billing address and payment method (processed securely through third-party payment processors; we do not store card numbers)
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information — browser type, operating system, device type
- Usage data — pages visited, time spent on site, referring URL
- IP address — used to determine approximate geographic location
- Cookies and similar technologies — see Section 7 for details
3. How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Dispatch technicians to your property in Williamsburg, VA or surrounding areas
- Communicate updates about your appointment, arrival time, or service status
- Prepare and deliver your written leak detection report
- Process payments for completed services
- Respond to questions, complaints, or service-related inquiries
- Send appointment reminders or follow-up communications (you can opt out at any time)
- Improve our website, services, and customer experience
- Comply with applicable Virginia laws and legal obligations
We do not use your information for automated decision-making or profiling.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers — Third-party vendors who assist us with scheduling software, payment processing, and website hosting. These vendors are contractually bound to keep your data confidential.
- Referring plumbers — If you request a referral, we may share your contact information and our written detection report with a licensed plumber in the Williamsburg area. We will always ask your permission first.
- Insurance documentation — If you request that we submit our report to your homeowner's insurance company, we will share the detection report on your behalf.
- Legal requirements — If required by law, court order, or government authority in Virginia or the United States.
- Business transfer — In the event of a sale or merger of our business, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Service records and detection reports — retained for 5 years to support warranty claims, insurance disputes, or follow-up service
- Contact and billing information — retained for 3 years after last service date
- Website analytics data — retained for 26 months in aggregate, anonymized form
You may request deletion of your personal data at any time (see Section 8 for your rights).
6. Data Security
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it:
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled storage for physical detection reports and service records
- Limited employee access — only staff who need your information to deliver your service can access it
- Third-party payment processors that are PCI-DSS compliant (we never store full card numbers)
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
7. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience:
- Essential cookies — required for the website to function correctly (cannot be disabled)
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymized.
- Marketing cookies — used to show relevant advertising (e.g., Google Ads remarketing). You can opt out via your browser settings or the Google Ad Settings page.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
8. Your Privacy Rights
As a resident of Virginia, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA):
- Right to Know — you can request a copy of the personal information we hold about you
- Right to Correct — you can request that we correct inaccurate information
- Right to Delete — you can request that we delete your personal information (subject to legal retention requirements)
- Right to Opt Out — you can opt out of marketing communications at any time
- Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights
To exercise any of these rights, contact us using the information in Section 10. We will respond within 45 days as required by Virginia law.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Business Name: Williamsburg Leak Detection Pro
- Location: Williamsburg, VA 23185
- Phone: (757) 555-0187
- Hours: Monday – Saturday, 7am – 7pm (Emergency line available 24/7)